Order No - K085 -2021BO-0636

• 2021-03-01 06:59:56
•  680k Views
• RATED 1

I went to Specsmakers, Kothanur, to change my daughter s frames. She is 13yrs and has a high vision. Her frame had cracked and so wanted to change the frames. The boy who mans the store helped choose a frame and said that the same lens could be fit. We collected the frames and my daughter wore the glasses, she developed a headache. Gave it a day but the headache worsened. So we went back to the Specsmakers. There, they denied any issues from their end. They suggested that we go and get her eyes checked at an Opthomologist since she was underage. We did so. We went to Mirley Eye Care at St.John's Church Road, Bharathi Nagar. At the Opthomologist clinic, we also checked the lens which we had got done at Specsmakers, Kothanur. It was found that the axis had been changed while fitting. So next, we made a trip back to Specsmakers. When this was pointed out, the technician said he would replace the lens with new lens , this time as per the new prescription from the Opthomologist. Four days later, on Feb 28, 2021, when we collected the specs with new lens, my daughter wore it. This time she started seeing double. When this was told to the shop, they denied any problems from their end. They completely denied any issue from their end saying - ' we have done as per your prescription". My question is - if things were done as per prescription, why would my daughter be seeing double? Next, I went back to the Opthomologist to check the issue with the new lenses fitted by Specsmakers, Kothanur. It was found that the centring on the lens for both eyes is incorrect. Also the axis for the left eye is changed. I am raising a complaint for issues : 1. For not coming forward to rectifying the problem faced. 2. For the service rendered to us. The number of trips we have been making for the past week. 3. For causing headache and nausea - health issues for my daughter, who is 13years old. 4. She is using old glasses which is hampering her day to day activities. Pls find attached, the order no and the new prescription from Mirley Eye Care. Pls let me know if this issue will get rectified at the earliest or if we have to take action by other means.